Frequently asked questions
Straight answers about our products, integrations, onboarding and pricing. If your question isn't here, contact us.
Forex CRM
What does the DARKLIGHT FX Forex CRM include?
Client management, KYC applications, MT5 account creation, trading groups, deposits and withdrawals, payment methods, trade history, a support desk with voice-note replies, IB management and role-based admin controls. The client area and partner area are included on both plans. Explore the Forex CRM.
Can staff export data?
Yes. Deposit and withdrawal history exports to Excel for reconciliation and reporting.
Does the CRM include a helpdesk for our clients?
Yes. Client tickets arrive in the admin panel; staff can reply by text or voice note and close tickets when resolved.
Which payment methods can we manage?
USDT wallets, UPI accounts and bank accounts submitted by clients, plus payment service provider integrations — 5 on Standard and 10 on Unlimited.
MT5 integration
How does DARKLIGHT FX connect to MetaTrader 5?
Through our Open API Bridge, which connects to your MT5 server using a manager account you provide and exposes account, group, balance and trade operations to the CRM and your systems. How the bridge works.
What MT5 access do you need?
Your MT5 server address, a dedicated manager login with the necessary permissions, and any IP allow-listing your server requires.
Where is the API documentation?
At api.thedarklight.in/docs, available to clients after sign-in. See the documentation overview.
Do you support MetaTrader 4 and other platforms?
Yes. Besides MT5 we set up and manage MT4, cTrader, Match-Trader, TradeLocker and DXtrade. See trading platforms.
Onboarding & implementation
What are the implementation steps?
Discovery, configuration, integration, testing, deployment and ongoing support. We agree the plan after discovery.
How long does implementation take?
It depends on your scope, MT5 server access, PSP and KYC provider approvals, and your team's availability. We give you a plan after discovery instead of a fixed promise up front.
What do we need to provide?
MT5 manager access, trading group details, PSP and KYC provider accounts, brand assets, domains and your legal documents for the client area.
Is there a setup fee?
Yes. Plan prices don't include the required one-time setup fee for onboarding. We confirm it with your proposal.
IB, PAMM, copy trading & prop
How are IB commissions calculated?
Per lot, from MT5 trade volume of referred clients, using the rate configured for each IB and tier. IB management.
Can we run multi-tier IB programmes?
Yes. Sub-IB structures can have their own rates, and partners see their own numbers in the partner area.
Do you offer PAMM, MAM and copy trading?
Yes. Brokeree PAMM or Social Trading is included on the Unlimited plan, and we also offer MAM and a trade copier. See PAMM & MAM and copy trading.
Do you have a CRM for prop firms?
Yes — challenge plans, a rules engine, phase progression, funded accounts and payouts. See Prop Trading CRM.
White-label
Can the platform use our brand and domains?
Yes. The client and partner areas can carry your brand name, logo and colours on your own domains. White-label options.
Can we request custom features?
Custom development is included on both plans; scope and timing are agreed per request.
Services & setup
Can you help us start a brokerage from scratch?
Yes. Our turnkey setup covers company formation, licensing support, platform, liquidity, CRM, payments and website. Licence approval is always decided by the regulator.
Do you provide liquidity?
We connect you to liquidity providers and configure the bridge and routing; liquidity is supplied by the LPs you contract with. See liquidity & bridges.
Do you build broker websites and mobile apps?
Yes — see website & digital growth and the mobile app.
Can you run our back office for us?
Yes, from technical support only to fully outsourced operations. See back-office support & training.
Security
How is staff access controlled?
Through role-based access: each role sees only the modules and actions it needs, and sensitive actions can be limited to specific roles.
Are administrative actions logged?
Yes. Approvals, KYC changes, account creation and permission changes are recorded in an audit trail.
Where are MT5 and PSP credentials stored?
On the server side. They are never exposed in browser code. Read more on our security page.
Pricing
How much does DARKLIGHT FX cost?
Standard is $999 per month and Unlimited is $1,999 per month, plus a one-time setup fee. See the full plan comparison.
What's the difference between the plans?
Standard supports up to 12 managers and 5 PSPs. Unlimited adds unlimited managers, 10 PSPs, Brokeree PAMM or Social Trading, REST & Client API and Automatic KYC.
Where can I see prices for services like licensing, platforms or websites?
Starting prices for every service — licences, trading platforms, hosting, liquidity, plugins, websites and marketing — are listed on our pricing page.
Can I estimate the total cost of starting a brokerage?
Yes. The broker setup cost calculator adds up one-time, monthly and first-year costs as you choose each item, and you can request a detailed quote from it.
Do you offer a free audit?
Yes. We review your CRM, trading platform, payments, KYC, IB programme, website and access controls at no cost and with no obligation. Request a free audit.
Demos
How do I book a demo?
Fill in the demo request form. We'll reply by email to arrange a time.
What should I prepare?
Your platform setup, payment methods, partner model and team roles — the more we know, the more relevant the demo.
Let's Map Your Brokerage.
Tell us how your desk runs today — platforms, payment methods, partner programmes and team roles. We'll walk you through the modules that fit and outline an implementation plan.